FAQ

We’ve put together answers to the questions people tend to ask before and after placing an order. If you don’t see what you’re looking for, feel free to reach out—we’re always happy to help.

1. How do I choose the right size?
Each product page includes a size guide to help you find the best fit. If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit.

2. Are your products true to size?
Most items follow standard sizing, but fit can vary slightly depending on the design and fabric. Checking the size chart is always the safest option.

3. What materials are used in your products?
Material details are listed on each product page. We focus on fabrics that balance comfort, durability, and everyday wearability.

4. Will the color look exactly the same as in the photos?
We try to display colors as accurately as possible, but slight differences may occur due to screen settings and lighting conditions.

5. How long does it take to process my order?
Orders are usually processed within 1–3 business days. Orders placed after 2 PM (EST) will be handled the next business day.

6. How long does shipping take?
Standard shipping within the U.S. typically takes 3–7 business days. Delivery times are estimated and may vary.

7. Do you ship internationally?
Currently, we only ship within the United States.

8. How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also check your order status through your account.

9. What should I do if I entered the wrong address?
Contact us as soon as possible. If the order hasn’t shipped yet, we can update it. Once shipped, changes may no longer be possible.

10. Can I cancel my order?
Yes, as long as the order has not been shipped. After shipping, you’ll need to follow the return process.

11. Do you offer returns or exchanges?
Yes. We offer free returns and free exchanges within 30 days of delivery, as long as items meet our return conditions.

12. How do I start a return?
Simply email us with your order number, and we’ll guide you through the process and provide a prepaid return label.

13. When will I receive my refund?
Refunds are processed within 3–5 business days after we receive and inspect your return.

14. What if I receive a damaged or incorrect item?
Please contact us within 7 days with photos of the issue. We’ll arrange a replacement or refund.

15. Is my payment information secure?
Yes. Our website uses SSL encryption, and payments are handled by trusted providers like PayPal. We do not store your full payment details.

16. Do you restock sold-out items?
Some items may be restocked, while others are limited. If you’re interested in a product, it’s best not to wait too long.

17. Can I change my order after placing it?
If your order hasn’t been processed yet, we may be able to help. Contact us as soon as possible.

18. Why was my payment declined?
This can happen due to incorrect details, bank restrictions, or insufficient funds. Try another method or contact your bank.

19. How can I contact customer support?
You can reach us anytime:

We’ve tried to cover the essentials here so you can shop with fewer questions and more confidence.