Terms of service

These Terms & Conditions are meant to clearly explain how Wanjsea operates, what you can expect from us, and what we expect from you when using our website. By accessing the site or placing an order, you agree to the terms below.

We’ve written this in a way that reflects how things actually work—no unnecessary legal language, just clarity.

1. Use of the Website
By using this website, you confirm that you agree to follow these terms. If you do not agree, you should not continue using the site or place orders.

2. Eligibility
You must be at least 18 years old, or using the site under the supervision of a parent or legal guardian.

3. Personal Responsibility
You are responsible for how you use this website, including any activity under your account or using your information.

4. Account Security
If you create an account, you are responsible for keeping your login details secure. We are not liable for unauthorized access caused by user negligence.

5. Information Accuracy
When placing an order, you agree to provide complete and accurate information. Incorrect shipping or contact details may result in delays, failed delivery, or cancellation.

6. Product Representation
We aim to present products as accurately as possible. However, slight differences in color, texture, or appearance may occur due to screen settings or production variations.

7. Pricing Transparency
All prices are listed in USD. While we aim for accuracy, occasional pricing errors may occur. In such cases, we reserve the right to cancel or adjust affected orders.

8. Product Availability
Inventory is not guaranteed. Items may become unavailable without notice, especially during high demand.

9. Order Acceptance
Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order due to suspected fraud, pricing issues, or stock limitations.

10. Payment Requirement
Full payment must be received before an order is processed or shipped. Orders with failed or incomplete payments will not be fulfilled.

11. Payment Verification
To prevent fraud, we may review or verify certain transactions. This may delay processing but helps protect both parties.

12. Order Cancellation
Orders can be canceled before they are shipped. Once shipped, they must follow the return process instead.

13. Shipping & Delivery
Shipping times provided are estimates, not guarantees. Delays may occur due to external factors such as weather, logistics disruptions, or peak seasons.

14. Delivery Responsibility
Once a package is handed to the carrier, delivery is managed by them. However, we will assist in resolving issues where possible.

15. Returns & Exchanges
Returns and exchanges are handled according to our Refund Policy. Customers must follow the stated process to qualify.

16. Acceptable Use
You agree not to misuse the website. This includes:

  • Engaging in illegal activities
  • Attempting to hack, disrupt, or damage the site
  • Submitting false or misleading information
  • Using automated tools to abuse the system

17. Intellectual Property
All website content—images, text, branding, and design—belongs to Wanjsea and may not be copied, reproduced, or used without permission.

18. Limitation of Liability
To the extent permitted by law, Wanjsea is not responsible for indirect or unexpected damages resulting from the use of our website or products.

19. No Guarantee of Continuous Access
We do not guarantee that the website will always be available, uninterrupted, or error-free.

20. Third-Party Services
We rely on third-party providers (such as payment processors and shipping carriers). Their services are outside our direct control.

21. Privacy Protection
Your data is handled according to our Privacy Policy. We take reasonable steps to protect your personal information.

22. Fraud & Abuse Prevention
We reserve the right to cancel orders, block accounts, or refuse service if suspicious or abusive behavior is detected.

23. Right to Refuse Service
We may refuse service to anyone at our discretion, particularly in cases of policy violation or misuse of the platform.

24. Updates to Terms
These Terms & Conditions may be updated from time to time. Continued use of the website means you accept any changes.

25. Governing Law
These terms are governed by the laws of the United States.

26. Dispute Resolution
If any dispute arises, both parties agree to first attempt resolution through direct communication before pursuing legal action.

27. Severability
If any part of these terms is found to be invalid, the remaining sections will continue to apply.

28. Contact Information

If you have questions about these Terms & Conditions or need clarification:

These terms exist to keep things fair, transparent, and predictable—for both you and us.